Privacy Policy

This document sets out the privacy policy of Old Mates Advice Pty Ltd ABN 79 673 087 020 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

By providing personal information to us, you consent to our storage, maintenance, use, and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website, and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

The personal information we collect may include the following:

• Name
• Mailing or street address
• Email address
• Social media information
• Telephone number and other contact details, including online video conferencing details
• Age
• Date of birth
• Information about your business or personal circumstances
• Information in connection with client surveys, questionnaires, and promotions
• Your device identity and type, IP address, geo-location information, page view statistics, advertising data, and standard web log information
• Information about third parties
• Any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you

We may collect personal information either directly from you or from third parties, including where you:

• Contact us through our website
• Receive goods or services from us
• Submit any of our online sign-up forms, including when you sign up for an account with us
• Communicate with us via email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise
• Interact with our website, social applications, services, content, and advertising
• Invest in our business or enquire about a potential purchase in our business

We may also collect personal information from you when you use or access our website or social media pages. This may be done through the use of web analytics tools, ‘cookies’ or similar tracking technologies that allow us to track and analyse your website usage.

We may use Google Analytics and Facebook/Meta Pixel to collect and process data, including when you use third-party websites or apps. To find out more, please refer to Google and Facebook’s data policies.

We collect and use personal information for the following purposes:

• To provide goods, services, or information to you
• For record keeping and administrative purposes
• To provide information about you to our contractors, employees, consultants, agents, or other third parties for the purpose of providing goods or services to you
• To improve and optimise our service offering and customer experience
• To comply with our legal obligations, resolve disputes, or enforce our agreements with third parties
• To send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act)
• To send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you
• To consider an application for employment from you

We may disclose your personal information to cloud providers, contractors, and other third parties located inside or outside of Australia.

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorized access. However, we cannot guarantee the security of your personal information.

The information we collect may have analytical, educational, or commercial value to us. Where we have de-identified the information we have collected, we reserve the right to process and distribute the information.

Our process of de-identification may leave only the following attributes linked to your personal or sensitive information:

• Your age and gender
• Your postcode
• Your credit information
• The types of services you have retained us to provide
• Other generic demographic information

We may disclose De-Identified Information to service providers to ascertain their interest in making offers or deals to you.

Our website may contain links to other websites. We are not responsible for the privacy practices of those linked websites and suggest you review their privacy policies before using them.

If you wish to request access to the personal information we hold about you, please contact us using the details set out below. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide access to all of your personal information, and where this occurs, we will explain why.

If you think any personal information we hold about you is inaccurate, please contact us to ensure that it is corrected.

If you wish to complain about how we handle your personal information, please contact us using the details set out below. We will investigate your complaint promptly and respond within a reasonable timeframe.

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us:

• Email: [email protected]
• Our privacy policy was last updated on 29 March 2024.